Capabilities
orientationcontrastparticipation
Capability as a system
Choose the capability that makes the next decision easier.
A service is useful when it changes the operating condition around a problem—not when it produces another artifact. Each practice below combines technology, management attention, and the knowledge transfer needed to make the change hold.

- questionsource condition
- practicedecision boundary
- proofoperating effect
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Capabilities / make the next decision easierKeep the question open
A capability is only useful when the organization can carry it forward.
The work combines technology, management attention, and knowledge transfer so the result is more than a deliverable that depends on the team that produced it.
Ask yourselfWhich capability does your organization need to own after the engagement ends?
Choose the capability gap
- Name the operating condition that needs to change.
- Choose the smallest capability that can improve it.
- Design the transfer of judgment, evidence, and ownership from the start.